Question 1

How do I change quantities or cancel an item in my order?

Accepted Answer

If for any reason once you have placed your order you wish to cancel or change it, please either send us a message via our site, email us at sales@frowniescanda.ca or call us at 1-866-886-3837/604-937-6113  and we will be more than happy to assist you.

If your order has shipped and you wish to cancel, any shipping costs incurred by Frownies Canada will be deducted from the refund.

Question 2

An item is missing from my shipment.

Accepted Answer

Click the "My Account/Order status" link at the top right hand side of our site to track your order status.

Be sure that all the items in your order have shipped already.  If your order displays your Package Tracking Numbers, check with the shipper to confirm packages were delivered.

If your packages each show a status of "delivered" please contact customer service for assistance.

Question 3

Part of my Order is damaged

Accepted Answer

We take pride in ensuring that items in your order are shipped with the necessary packaging material to ensure you receive your item in new condition.

If due to unforeseen circumstances your package is damages when it is received, please send us a photo of the unopened parcel as well as any items in side that are damaged and email them to us as sales@frowniescanada.ca and we will open a case with the courier to investigate.

Damaged Products:

We take great care in packaging your order 💖 If your product arrives damaged, please contact us within 48 hours of delivery so we can make it right. Claims submitted after this period may not be accepted.

Question 4

Where do you ship from?

Accepted Answer

We are located in Beautiful British Columbia and providing we have inventory you order will be shipped within 1 to 2 business days.  If we don't have inventory we will advise you of the eta and we can either partial ship your order or hold until all items are in stock.

Orders received at the weekend or on holidays will ship on the next business day.

Question 5

When will I receive my refund?

Accepted Answer

In the event that you return your Facial Patches, once received your refund will be processed within three  to five business days of receipt, less any shipping and handling costs incurred by Frownies Canada.

Question 6

Can two discount codes be used at once?

Accepted Answer

Unfortunately, we are only able to allow one coupon per order. Including any bundles/automatic discounts/subscriptions.  Discounts can't be stacked.

Question 7

I signed up for Rewards, how do I redeem my points?

Accepted Answer

When you place an order you will receive an email telling you how many points  your order was worth. If you click on this link it will allow you to redeem your points against your next order.

Question 8

I received a coupon code, but didn't use it against my order?

Accepted Answer

If you received a coupon code and forgot to use it, please email us at sales@frowniescanada.ca with your coupon code number within 24 hours of placing your order and we will be happy to help.

This offer does not apply during additional busy periods, such as Black Friday/Cyber Monday sales.  Once payment is received no adjustments/refunds can be made.

Question 9

My Coupon Code Doesn't Work

Accepted Answer

If you have signed up at www.frownies.com your coupon code will not work on www.frowniescanada.ca., as Frownies Canada is run independently of Frownies USA and we offer our own Promotions and Sales.

Please send us a message  with the code and we will add the coupon to our site so you can use it on www.frowniescanada.ca for a 10% Discount off the Facial Patches.

Alternatively, subscribe to frowniescanada and you will receive a coupon code auto generated from Frownies Canada.

Question 10

Disclaimer

Accepted Answer

DISCLAIMER
The information provided here is intended solely for educational purposes and should not be construed as medical or dermatological advice. At Frownies, we recognize that individual skin responses to treatments and skincare products vary. Testimonials shared represent personal experiences and may not reflect the outcomes of all users, as results depend on numerous factors such as consistency, skin type, age, lifestyle, and more.

We strongly recommend consulting with your healthcare provider or dermatologist before incorporating any new skincare regimen, including Frownies products, especially if you have pre-existing medical conditions or specific skincare concerns.

Thank you for prioritizing your health and well-being.

Please review our Terms of Service

faq

Frequently asked questions